Clicks click and collect - terrible

I am completely appauled at the terrible service of click and collect. You guys promote this service so wonderfully but this is the second time I've used it and it's useless. I actually feel like I've ordered something from abroad on a really terrible platform. I placed my order on 01/12/18, #181 ********** . It said 1-3 days. I'm fully aware that it took a day to process so I didn't really expect it in Wednesday, because from previous experience with click and collect I know the service isn't what is promoted, BUT THEN, still NOTHING!! I phoned Wednesday, too be told it's delayed it will be at the store Friday. I call Friday, surprise another delay, they say I will receive it Monday 10/12/2018. By the way I actually needed the order for an event the weekend. So I phone today, and pathetically told yet again there's a delay I will receive it on Wednesday 12/12/18. Now also taking in to account I have received zero correspondence on the tracking of my parcel, I have just been taking time out of my work day to call in to find out nothing helpful. Once again I call the call Centre to confirm only to told they not sure when I will receive my package. This service is pathetic and absolute waste of time!!! I want my package or some clarity on when I will receive it. I am highly irritated with the terrible communication and terrible service. Oh and I get no response to my emails, clicks you need to get your service in board or don't offer it at all