Clicks Brackenhurst: Advertised as convenience became a total source of agony.

Clicks Pharmacy Brackenhurst - total inconvenience. So due to the urgency of obtaining my medication and not being able to leave work I have decided to try the Clicks Pharmacy Repeat Medication Delivery Service. I did read up on it beforehand, and saw that delivery only takes 4 hours. This was Sunday morning. I decided to request the delivery, assuming it would be processed on Monday morning around 8:00 and be delivered by 12:00. Due to me requiring my medication on Monday this sounded like a good idea. By 1pm Monday I have not received a call from the farm at yet, as stated in my confirmation email, and decided to phone. No answer. The phone just kept on ringing. I phoned customer care who informed me they cannot assist. I emailed repeat@clicksgroup who just rep**** and said the pharmacy will contact me. Once again I tried to phone, at 2pm still no answer. I rep**** on my confirmation email, got a reply that it has been forwarded to the pharmacy manager who would assist me. (At 1:30pm on Tuesday, I have still not received assistance.) Monday, 2:45pm I finally got through to someone at the pharmacy, very rude, but either way I finally got someone to assist. The pharmacist just told me they don’t have my medication, they will get it on Tuesday morning and then deliver it. Me having no choice said it’s fine and skipped a days medicine. It is now Tuesday, 1:30pm, I have not received my medication or a phone call and guess what. No one is answering the phone, again. I cannot even collect it from another pharmacy because it is already processed on the app. Never again will I think something that is supposed to be a convenience will be that.