CLICKS BRACKENHURST

I was scheduled for an op, i had to take 3 days antibiotics before the time, on the monday i visited the Brakenhurst branch where i go daily for everthing! i swiped for my medication, the till and the card machine went off. the money went out my account, after telling the manager and showing her proof that it went out my account she insisted i just pay again. the amount was R409.00 i had asked her if she has 400 just to keep swiping. she said the money would come back in my account, i refused to pay again and i had sat there for 1 hour waiting for them to fix machines etc. while they know that the machine did this to a previous customer. i come back the tuesday to pay for my medication as im in such horrible pain, still waiting for my first payment to reverse. the wednesday morning the money goes off my account again, i phone the branch i tell them they say they will look into it. i go to the branch with my slip where i paid on tuesday and my bank statement where it went off again. same amount. the manager can not give me an answer as to why this happened, fair enough, she says she will get back to me. i still have no feedback, no refund, this caused me to move my appoint from wed to the following monday as i never had enough time to complete my antibitocs course, i am very dissapointed in the Clicks brackenhurst branch, you email clicks your conplaint they close it on their side with the words your complaint has been sorted. nothing has been sorted, ive had no calls back from clicks, as if everyone in todays times has 400 just to swipe here and there. i am very disappointed in this. that i have to sit and wait for a manager to keep in toiuch and let me know whats happening.