Clicks Braamfontein

I had an awkward and unpleasant service at Clicks Braamfontein which made me realize that your staff is de*****ing us off our CLICKS CLUB CARDS. I purchased a few household items (5 items to be precise) and one of those items was on special (Guardol Hygiene Care ×2 for R108 of which the charcoal one was voided by the manager because it wasn't part of the variants on special) but still i was charged ( R76,99 each )after I changed to the one on special for the two items . Furthermore the cashier asked for my "CLICKS" Card which I did not have with me,so I then asked if she could swipe hers to which she rep**** hers wouldn't swipe , I then I asked the next customer in line and she handed me to use hers .Surprisingly I was asked to pay a sum of R451,00 which shocked me because the 5 items I had did not even amount to that. The cashier requested that she keeps the receipt and I asked her why but she failed to explain or give any reason hence I insisted on having my slip and I noticed that :

1. I was overcharged (+R46.52)

2. She made an R89.43 cash back on the CLICKS CARD without any communication instead of crediting the points to the card therefore the actual cost was then supposed to decrease by R89.43 but it was the other way round.

3.I asked to see the manager then she only refunded an overcharge of R46.52 then I asked about the R89.43 cash back to be credited back to the owner's club card but that was rubbed off as if nothing happened.

4.There was no Price display screen. It was word of mouth.

5.The main question now if your employees are indeed operating in this manner "how many of our citizens are being ********** daily,weekly, monthly and annually "? Very saddening indeed.

Regards

LWAZI