Clicks Bad service

I had an appointment at the clicks clinic westgate mall on 20 june 2020. due to covid-19 there was no nurse and i had to make another plan. i called clicks canal walk, sable square and someone at the sable square branch advised i call clinic book, i did so and i asked to book at blue route mall for the 20th june 2020. they advised there was no nurse that day but Monday 22 june 2020 there would be on, i accepted and recieved notification of my booking the day before the consultation. i went to the clicks in blue route mall an when i got there i was told there was no Nurse, she only works on Saturday which was the date of my initial booking and the date i was told when booking otherwise, i then was advised by one of clicks blue route staff that constantia branch had a sister and i called to ask if she could squeeze me in today, i waited on the line for half an hour to be helped, had to call back several times as the phone was just ringing, i spent R50 airtime to fix a mess that couldve been avoided, i am very upset because I had to spend petrol money to get from mitchells plain to tokai and then drive to constantia, because someone was not doing their job as they should.