CLICKS - Bad service

Clicks have a very handy app that messages you when your prescription meds are ready for collection. With the busyness of our lives, this is obviously very convenient and I have given them my business. Invariably I would want self medication from behind the counter. However, the last time I went in to collect my prepackaged meds and asked for a box of self medication, the pharmacist told I must go and stand back in the queue because his counter is only for prepackaged meds and that it is not fair on the other customers. Bear in mind, he basically just had to turn around and take the self meds off then shelf behind him. So, first of all, I had already stood in the queue for my prepackaged meds and second of all, the pharmacist was quite arrogant and unfriendly. This is not the way I expect to be treated and disrespected. I have been a loyal customer of Clicks for more years that I can remember. I emailed Clicks customer services to find out if this is standard business practice. They referred it to the Clicks branch in question. After about 5 emailed requests for a response, I received an email from the pharmacist question and all he did was explain what I have recorded above, that he had told me to go back into the queue. No reference to my query if that is how they usually operate and no apologies for him being so unfriendly. My prescription will expire soon and I will definitely not be renewing it at Clicks. They have no care for customer satisfaction. I am not happy with this.