Clicks App and Clubcard System is collapsing

I lost my club card, but because I had the clicks app I assumed it would be easy to shop and get access to my cash backs. I was shocked when the pharmacy in clicks was able to read my virtual card but at the till they could not and asked me to complete a new application for a club card and call their helpline to sort out the matter. I called them and we chatted about the app challenge and the need to consolidate my old club card and the new one as well as updating the app. I was relieved that it was easy to do this bit but when I went to the Athlone Circle.branch I experienced how bad Clicks administration of clubcard is. Again the pharmacy could read my virtual card and somehow the new clubcard I had activated through the call centre was in my wife's name and therefore could not be used at the pharmacy. At the tillpoint they could not read the virtual card again and despite the app showing my cash back they were not allowed to give the cashback to me. The purchases I made that day of almost R1000 is hopefully allocated to my wife's card. I am not interested in checking again via the helpline because it seems like a waste of time. I have decided to get my prescriptions back from Clicks and deal with Dischem in the future despite Clicks being less than 2kms from where I live and also my workplace. It's so sad to see a company go digital to keep up with a digital world and then fail repeatedly to use technology efficiently.