Clicks and Fedhealth

Hello Clicks, I am absolutely disgusted at the service I am receiving fro you guys. A month ago , my mother went to Clicks Midway Mews in Midrand to fetch her chronic medication, she was told by the pharmacist that there is a co-payment, she had called me to notify me, I spoke to the pharmacist and was sent the below image, I had called my medical aid (Fedhealth), my medical aid told me that it is the pharmacy's problem and I must sort it out and if the problem persist, I must call the medical aid again and it will be sorted out. I went back to Midway Mews about a week ago, and I was told that there is a copayment (see attached), I tried to call my medical aid but it was a weekend and there was no answer, I messaged their Facebook page, and I got a call on Friday from the chronic department saying that clicks is over charging me and they haven't changed the claim pricing and that clicks must sort it out. My got a call again from the medical aid today, I was told that clicks needs to restart their systems and that it is clicks problem and that it's not the medical aid and they can't help me. It's been 8-10 days of back and forth and here my mother is sitting without chronic medication. This is absolutely disgusting and I am tired of constantly having issues between Clicks and Fedhealth. This is beyond frustrating.