Clicks abandoned me after getting injured in their Southdale Johannesburg store

Good morning I'm a loyal customer of Clicks for as long as I can remember I'm a 52yr old single mom and grandmother of 3 and am the bread winner of my family of 5 and I'm currently unemployed..I sell sweets on the streets to support my family 12 days ago I fell In Clicks Southdale Johannesburg they currently renovating their store to date I haven't received a drop of water a pain killer or even a call to see how I'm doing..On the 20th February 2025 my 2 yr old grandaughter was ill so I went to Clicks to buy her medication then the unexpected happened I slipped and fell in front of the pharmacist assistant Mohale who was assisting me such excruciating pain I couldn't move my granddaughter screaming and crying next to me on the floor Mohale was kind assisted me off the floor and later helped walk me to my daughter who was in another store so I could go home my leg was almost 3 times it's size from being swollen.I couldn't sleep excruciating pain I couldn't walk or help myself I contacted Clicks explaining my ordeal and went back to the store with the assistance of my daughter.On arrival at the store the staff recognised me as the customer who fell in their Store I was on crutches dragging myself along with my daughters and grandkids helping me I was sweating profusely all flushed in the face from the pain I asked for the manager she introduced herself as Smangele I asked for medical assistance and medication I was lectured about Clicks company procedures etc I was told they can't help me.Ive NEVER in ALL my life been so degraded humiliated embarrassed like this I RECEIVED the WORST CUSTOMER SERVICE EVER I'm laying in my bed writing this review with my leg elevated 12 days later and CLICKS still haven't assisted me in any way they put Their Company Policies and Procedures first before a human beings life I've been treated and made to feel less than a human being by Clicks no follow ups on my progress or medical assistance or apologies from anyone at Clicks I've been to the hospital as my sister gave me petrol money to go to hospital for xrays and to see a doctor I was advised to fill out a J88 form which I've done which I need to leave at the relevant authorities I HAVE NO WORDS I really don't deserve being treated like this...😭😭😭😭💔💔💔💔💔💔💔💔😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭💔💔💔💔💔💔 This fall has really inconvenienced me in every possible way Clicks just don't care about us their loyal customers well being I hope nobody else experiences what aI have strangers in the Mall were more concerned about my well being than Clicks and as for the Manager Smangele you in the wrong position no people skills and an attitude like no other...