Clicks

Hi guys , just want to share a small experience with you guys,I purchased a stainless steel flask from clicks in August 2022, and according to my receipt it states that I have a 12 month guarantee , however I only started using the flask at the end of August 2022, it's been 6 months now that I am using it for keeping water hot for my little ones feeds , to my knowledge of having the flask is so I don't need to keep warming the water it needs to stay hot, however the water in the flask only stays hot for 4 hours max and then it goes cold , where I need to constantly fill hot water in it or warm my kids milk . The point here is that I have been to the store asking them to change it and they advised to me that they don't change flasks , they only change electronic items , however it doesn't state that on the till slip , the only items they don't exchange is medicines,health supplements, consumables,grooming items,headphones,earphones jewelry, cosmetics,pantyhose.

It states that should ant product that you purchase at a clicks store contain any manufacturing defect , it may be returned to a clicks storefor replacement,repair or for a refund within 12 months from.date of purchase provided you have the tax invoice, certain products are covered by a product guarantee.

So I don't seem to understand why this product cannot be returned or exchanged for me ...

I have laid a complaint with the relevant department and they have not gotten back to me as yet, I actually paid 200 rand for the flask

This is so unacceptable.