Clicks - 3rd world - no service - no meds

My housemate sustained first degree burns on her hand and took the script for meds to Clicks Pharmacy Capricorn Square on TUESDAY 23 April. They did not have the meds and said they would order it in - today is FRIDAY - she has been in pain and without meds and still they have not received the medication. This is not a rural setting ! What the heck is up ?! Now she is struggling to get her script back and reimbur*****t as she paid in full on Tuesday so that she can drive with her painful hand elsewhere - to DISCHEM most likely to get the script filled.