Clicks 379 Anton Lembede Srteet Complaint

Dear Clicks Customer Service,

I am writing to formally lodge a complaint regarding my order that has been at your store for almost a month. The order was placed on the 23rd of April 2026 Despite being delivered, the order has not been scanned into your system and therefore has not been made available for collection on time, until today the 18th of May 2026.

This delay has caused significant inconvenience, as I have been unable to access my purchase within a reasonable timeframe. If it wasnt for the lady I sent to the shop today to enquire on the matter, then the parcel was not gonna be scanned and made available for collection today.

I request that you urgently investigate this matter, and ensure customers orders are scanned and released for collection on time, and provide an clear explanation for the delay to customers.

I trust that Clicks values its customers and will resolve this issue promptly.