Clicks

I purchased a fan online on 31/01/19. I received the delivery and found that the motor as well as several other parts were missing. I contacted clicks and was assured that I would receive the rest. 3 days later a few more parts arrived but the fan was still incomplete. Clicks then picked up that fan after a few days and delivered another. This one had just 1 missing part. Two weeks had passed.Contacted clicks again and was told that they don't have any more stock. In the third week they contacted me and offered a R250 voucher and a full refund in store which had been arranged.I gave them the benefit of the doubt even though 3 weeks had passed. I checked online and found a supplier of the part, but my husband refused and instead, purchased a Russell Hobbs fan elsewhere. I took the fan to clicks today and was told that they couldn't do a refund as it hasn't been arranged. I was also told that online purchases fall under a separate department and communication is lacking between the online department and stores, among other complaints and long winded reasons why an item can't be returned there. I left the fan there and was told they will get back to me. So now after 3 weeks of calling them and emailing them, I have no fan, am R750 out of pocket and must waste my petrol to go back to clicks when they are ready to refund me. Was 1 month not enough? I will in future, never purchase from Clicks. This is utterly unacceptable and ridiculous. I have been very patient and fair, but you have wasted enough of my time. Clicks you need to learn from Mr Price, their online store works 100% and I've never had a problem changing items in store.