CLICK ZEVENWACHT MALL: PHARMACY STAFF, showing no urgency or emphathy

Good day

I went to Clicks Zevenwacht Mall to get a few basics toiletries, I have pictures with all slips with time stamps etc.

I went to get a self medication ticket at Pharmacy today @ 11h26am to get one product which was not available on the floor.

Although there was 2 pharmacist helping customers with longer queries, none of the other pharmamcy staff had the urgency or empathy to help sole client (myself). So I waited as I did not feel well and needed meds.

Only after line started building up that was when I was only assisted by pharmacist at counter 7, Phila Noganta (as per sticker on my meds) who has been standing there the whole time, while other pharmacist walked past counter which was almost 20min later @11:44am.

It just goes to show they did not care about myself in line (as I was not in the mood to complain verbally as I was feeling under the weather) and only rushed to help when their Pharmacy queue started to build up.

Please have a workshop with your pharmacy staff regarding customer service, as it seems everyone was on their own mission (except the other 2 pharmacist helping other clients with long queries for meds) beside helping client in line as it seems to them 1 client waiting almost 20min is not a "non-issue" for them.

Whether there is 1 or 2 in line have some urgency to assist or at least have the capacity to communicate sorry about the wait with whatever excuse. Instead of just leaving client waiting almost 20min when store was quiet.

This was an instance of pharmacy staff helping clients when they see line is long and do not care if its just 1 person in line.

I would like feedback feedback regarding this case, as I will follow up, as this was also send to your Customer Servive e-mail, ***