Click unprofessional service

I am writing to express my dissatisfaction with the customer service I recently received at Clicks. As a loyal customer, I was very disappointed by the unprofessional and inadequate service I encountered during my interaction with your team. Dudu wearing a manager tag at one of your branches (Protea Glen Clicks) was very rude and very inconsiderate of clients and will address you though speaking to other clients which I found very condescending and uncalled for. March 19,2025, I visited the [Protea Glen] and sought assistance regarding my prescription which was for which i did not receive notification, it was explained to me that their messaging system has a problem which i understood. However, I was met with screaming so called manager when i wanted to pay for my consignment and start telling me that the speed point is not working and when i tried to reason out with her the option to explore she then started shouting which i found to be provocative and unbecoming from a manager the poor service experience – e.g., unhelpful staff, long wait times, rude behavior, unresolved issue, etc.]. This experience has left me frustrated and upset, as I expected a higher standard of customer care from a reputable company like Clicks. I believe that proper attention and service should have been given to my concern, and I would appreciate it if you could look into this matter. It is essential for Clicks to ensure that customers receive not only quality products but also a pleasant and professional service experience. I kindly request that you address this issue and ensure that future customers do not face similar frustrations. I would appreciate a prompt response and any steps that will be taken to improve customer service moving forward. I need a direct email from her apologizing for her behavior and confirmation it will never happen again. the complaint email ***. not working