Click Direct Medicines

In Aug'18 I have app**** for my mother's chronic high blood pressure pills to be delivered to the old age home where she stays. Clicks Direct Medicines have dispensed it once, 23/8/18, and never again! When I phoned, 1st I was told there were high co-payments. When I told them this can't be as it is on chronic, they put me on hold. Eventually when they got back on the line, they could not give me an answer. Then I sent a mail with an official complaint. I was phoned with the same story about high co-payments. When I asked why was I never phoned or e-mailed, I was told that they have contacted my mother but she didn't understand what they were saying. I asked but why was I never contacted as they have all my contact details, they could not answer me! I think this is extremely poor service! I will rather go to a physical Clicks with the prescription as Clicks Direct Medicines have no idea what they are doing or how to run a business!