Click & Collect order comes from CPT & not from the branch I chose to collect from that has stock

Ordered a fragrance online and chose Click & Collect from the store instead of home delivery. After a few hours I decided to go to the store and just pick the fragrance myself. I was then told that the order I placed will be coming from CPT in 5-7 working days yet they had stock of the item in store.

1. The website should specify that these click and collect orders have nothing to do with the store itself and it is just a pickup point. 2. 3-5 working day delivery to a store you are going to visit anyway seems pointless 3. I could not be assisted in ANY way, I am in DBN till saturday and then I return to JHB, I will not be in the province when my order arrives. I suggest at least 3 work arounds but the store manager and online support did not want to make an exception. 4. The store refused to give me the item and replenish the stock that will arrive from CPT. I even offered to pay for the second 1 just so I could collect it now and then they can process the refund on my behalf, but no, fragrances cannot be returned because people mix them with water. The box will come from CPT and opened by the store and put on the shelf. But no it could be mixed with water. The manager even mentioned stock take was this weekend so even if she wanted to help me, she couldn't. EVERY other store that I used click and collect, had a guy that set aside the items in store for your collection. The website is terribly misleading, nobody is going to click on the fine print and read T's and C's, there was no estimated delivery date in the cart, confirmation email and sms. I can't understand why someone would rather wait for something to come from CPT when they can just go and collect it from the store. I bought it online for convenience and I am faced with a week of waiting. If it wasn't for eBucks from FNB, I would switch to Dischem immediately