Click: Bad attitude from a supervisor

I was at Clicks Menlyn on Wednesday 5/12/2018 between 12:30 and 13:30 and when I was paying for my goods I realized I was charged R36.99 for a bath sponge which had a price of R28 on the shelve. A supervisor who was on duty (an African gentleman with glasses), I did not get his name was called to come assist, He took long approximately 15minutes to attend to me and that's after the lady (Andisiwe) at the till called her twice already. When he got to the till he was so rude and the body language was beyond words, He tells me “I cannot reimburse you on this, as the price on the shelve had a description of a shower sponge and what you purchased is a bath sponge. You should have came to me so I check the price for you.” I asked him how do you expect me to come check the price if I see it written on the shelve and how authentic is your statement as I cannot see what you reading on the screen on what the price bar code has. He told me that's not his problem and he's not reimbursing me. He then walked away. For the sake of peace I told the girl at the till to give the balance due so I pay.

I was boiling at that point, there is no way a person can be appointed as a supervisor who is assisting direct customer with that attitude!! I would strongly suggest that he is placed as a inventory or admin supervisor with that attitude. Or take him for customer service training please, you don’t speak to customer in that manner and the body language he presented was appalling.

Not that I’m comparing but I’ve has a few price mix up at Woolworths and never once was I given that pathetic attitude. The staff at Woolies apologized and improvised. Maybe you should adopt the same customer policy as Woolworths. That boy must go for training ASAP.