Click and collect (Worst service)

I placed an order last week Wednesday online for your click and collect service, thinking it was going to be more convenient than going to a store at the end of the month. However, I have to be honest and say that it's been the worst online service I have used locally and internationally.

The order was placed on 25/07/2018 and was dispatched according to your site last week Thursday, but as yet I have not been contacted or updated on where the items are. I opted to purchase online as I am travelling at the moment, but am at home today and tomorrow before I am off again, thinking that I would just be able to collect today. I honestly wish I could just cancel the order as I don't have a need for it anymore as I already purchased the items as I need them urgently.

I even contacted your contact centre on Saturday and was told that it should arrive today, but it is almost the end of the day and no communication.

Is it really that difficult for a company as big as yours to have proper communication in place when it comes to keeping clients up-to-date and also speeding up service? Online should be more convenient, but it is slower and a total inconvenience.

Your online service is the worst of all online services I have used and I will make sure to mention to people not to use it if they ask.