Click and Collect In Store, But Stores are Clueless

There is a major disconnect with your online department and your branches. I placed an order on the night of 12 August 2019 for express delivery (within 24 hours) to your Chilli Lane branch. On the evening of 14 August 2019, I visited the branch even though I did not receive the usual SMS. I tried to get the branch manager (Goldwin) to explain why he was sitting with my delivery without loading it onto the system. To this he had no answer... There is no point in having your online department deliver to your branch, and your branch simply fail to load the product on the system and send through the notification for collection. Customers should not be guessing when their delivery is ready. If you would like to offer an on-line shopping option, do it properly or stop the service completely.