Clciks Vaalmall: Pharmacy staff lack of integrity and competency

On 10 December 2022, I again had an issue with your staff where I explicitly requested eye drops to be posted via my repeat script, but the lady, this time (Mpuse Mbele), just posted it via OTC again and If I did check it on my medical aid App, it would have just disappeared and I incorrectly charged. I went back to her and she confirmed that it was reversed from OTC to the repeat script (She actually wrote this confirmation also on the copy of the invoice, as I requested – she actually ****!). On following-up with my medical aid on 13 Dec 22, they confirmed that it was not reversed from OTC to Repeat script. I had anumber of telephone calls with Clicks Vaalmall to get this sorted. After some debate Mpuse told me that the repeat script had lapsed and she had actually not been (legally) allowed to issue me with the eye drops via the script (confirming she **** when asked whether it was reversed. She then wanted me to bring back the drops! I also engaged with a “Van Zyl” at the pharmacy. After some discussions/debates, with Van Zyl, he came back after following-up with the medical practitioner and confirmed that he had reversed it and issued it via the Dr script (1 month supply).

CONCERNS: • I would appreciate it if you ensure improved coaching/training, skills transfer to staff, especially in your pharmacies (previously encountered it at your Riverview branch in Vanderbijlpark). • An in depth discussion/coaching of Mpuse is urgently needed to correct her integrity (she actually **** 3x to a customer) – I just wonder whether coaching can improve the integrity of a person?