Claiming Click Points

I logged my initial request below on the Clicks website on 31/05/2018 at 20H20 and the turn-a-round time for a response was seven days. Not only was this an unusually long turn-a-round time the response was unsatisfactory.

My initial emails: Good Day, I made a purchase at a Clicks store in Langebaan and never had my Clicks club card with me at the time of the purchase. I have attached my till slip and would like to request a manual accumulation of of my Clicks points. Clicks/ Discovery Vitality Card Number: ************X Your feedback will be appreciated. Thanks, Regards

Clicks Response: Good day Kyle, Thank you for your email. Please accept our apology for the delay in response to your query. We are currently experiencing high email volumes. Regrettably points cannot be added manually. In order to earn the points for the purchase the Clubcard must be swiped in the purchase. Please do not hesitate to contact us, should you require any further information. Kind regards Willeen Cornelius-Dolan | Customer Service Consultant

My response: Hi, Are you saying I will be loosing out on a R300.00 clicks purchase due to your system being unable to accommodate for manual intervention? This is rather unacceptable to say the least. Please have this escalated to management level to have this matter reviewed. Thanks, Regards

Automated response: Delivery has failed to these recipients or groups: Service@Clicks ********** The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

This sort of service, or perhaps I should say the lack thereof is unprofessional and unacceptable to say the least. Please have this matter reviewed and have feeback provided to em soonest.