Chronic submitted on incorrect date and client

Hi,My son is on chronic medication, I received the medication on the 21/10/2015. I ask the pharmacist to put it on the chronical benefits of Discovery.<br> He told me sorry Discovery don't want to pay it, I must pay cash. On the 28/10/2015 I received another prescription for my child for the same <br> Chronical medication, and the Clicks Pinehurst put it on the chronical benefits.Then I realised something is wrong, because the previous payment Discovery didn't pay, but know they did.<br> When I got home I saw that the pharmacist have put the 21/10/2015 claim on the incorrect child's name, with no Prescription for this child. <br> I phoned Discovery, they told me to wait 30days, then I must go back to Click and ask them to reverse the incorrect claim and put it on the correct child,<br> And they will pay my money back.On the 23/11/2015, I went back to Click Stellenbosch. They reverse the incorrect child's claim and put it on the correct child, but the date on the claim is 05/11/2015.<br> And that doesn't make it 30days to claim back my money. Discovery doesn't want to pay me, because of the date and Clicks just tells me sorry we can't reverse the claim<br> Or change the dates. I'm battling with this for almost