Chat Bot useless

While the lady at the till did a great job at giving me the option of using a virtual loyalty card when I had forgotten mine at home,however the actual whatsapp bot is useless. 1. In order to retrieve my card, the automated bit requests that I just enter my first name..how in the pool of namesakes will this help locate my card? 2. I was then asked to enter my email address: how in the world am I to remember the email I used 20 years ago to set up my card?? 3. Lastly, the authentication failed, I could not link with my card and redeem points,even though I had unfortunately just spent over R1000k :(

I don't think Clicks has tested this bot

Not ready for 5IR in my opinion. I was upset,when I should have been impressed. It was even better to not offer me the service.