Changing their rewards system without notification

Clicks have changed the calculations and returns on their rewards system, without notification to their customers.<br> <br> When I queried this with their call centre yesterday, I was advised that 'it had always been like this'.<br> <br> Come on, Clicks? If your rewards systems has 'always been like this', by their calculations I spent over R 16 000 at Clicks in the last points collection period. Really? I don't earn that much, so it would have been difficult.<br> <br> I have no issue with Clicks changing their rewards allocation programme - that's their prerogative - but some notification would have been appreciated. I do have a problem with the outright denial that any changes have taken place. If your 'rewards partner' Discovery Health can acknowledge that changes have occurred, your assertion that nothing has changed is suspicious.<br> <br> It used to be that the Clicks rewards programme provided a significantly higher 'payback' than that of Pick n Pay. Under the new programme, there's no real incentive for me to shop at Clicks rather than at Pick n Pay for my household cleaning products and toiletries, and Pick n Pay is a whole lot more convenient.<br> <br>