CASHBACK dispute.

CLICKS CASH BACK

My email to customer services: I would like to enquiry why my cashback of more than R180.00 was not available to me today when I wanted to make a purchase.

Between Jan/Feb this year, I enquired what my cashback total was. I was informed that it was just over R180.00. When asking when it expires, I was told I would receive an email or sms advising.

To date I have not received any email/sms. When I got to the till I was informed there is only R6.00 on cashback.

Where did my R180.00 disappear to?? I only have this 1 card, as I am single and have no other dependants.

Why did the teller's & manager then tell me they can't see when it expires? Yet you responded with this comment: " You may also call us or ask store staff to call us should you wish to know the date of expiry of your Cashback Rewards in future" but they never asked me if I wanted to use it before it expired or offered to call your support desk to find out my expiry date? & when requesting for manager response I am yet to receive ot.