Cash Rewards Complaint

Clicks must change their logo because they dont make people feel good about your services. My name is ileline Philander with Clicks Club Card No ********** 895679 : I am very very dissapointed and angry with Clicks and the way they are treating me. About five weeks back I checked on the Clicks website for my Clubcard Points and it was 16000 + points with a Cash Back value of R1 600 earned through their partner Europcar. On the 16th September I went to Clicks Greenacres because I thought that my Cash Back has been activated and to my surprise there was nothing. I called the ********** 257 Clicks Customer Service number, spoke to a lady (cant remember her name) and she informed me that the points are being loaded on the system and therefore it will only be available on the 23rd September 2017. The morning of the 22 September 2017 I checked on their website if my Cash Back has been activated and was surprised that firstly nothing is showing on their website and nothing has been activated. I called the Clicks Customer line again to query it. I spoke to a lady called Arlene and she informed me that Clicks has got two systems that are linked that is suppose to activate the Cash Back. She further informed me (after speaking to her manager) that they saw where the problem was and they will activate my Cash Back but I will only be able to use it in November That is where I got very very annoyed because it was not my fault that theie simple system or whoever did not activate my Cash Back. I informed them that it was not acceptable to me because I cant wait for November for MY cashback which was supposed to be activated in September. I received 2 calls from Clicks after that informing me that the Technicians are working on my problem and they will come back to me. Up till today I have not heard anything from them and their website is still not showing / reflecting the cashback owed to me.