Card replacement/Linking

In March I visited Promenade Mall Clicks branch to report my missing card, this is after I had contacted the support centre via email to enquirer about how to get a replacement card. I was asked to fill in a form and was given a new card and also informed that the card would be linked to my account and that the money in the old card would be transferred to the new card.<br> <br> I did a number of calls to the call centre after the 3 weeks and I was told that Clicks had moved to a new system and I need to be patient. Eventually one of the managers at the call centre advised Century City Clicks to allow me to use the cash on my lost card. I was advised that the matter will be sorted. It's now 3 months and I have not received any feedback from the company. I visited their website yesterday the 17/06/2015 to check whether the cards have been linked and the old card number pulled through. I sent them a message on the website and I received an email back from Precious Dube saying that my cards have been successfully linked but I visited the website and the old card number still shows. I have a Clicks Vitality card and should be earning Vitality points but I can't even see points on the website.