Can't Sign In and locked out (again!)

I have been emailing Clicks for around a week now. It seems they have rolled back my account to an old email address that no longer exists. Their web site has NO way of sending emails to reset the password or preferred email address, even when using my card number. This is beyond ridiculous.

I then had to email support all my info, giving them my ID and preferred email address (again! as I did this in the past and it should still be the same email address). All I get back from them is quick little emails to put the ball back in my court. When I respond with the info they need, my email goes to the back of the queue again and it's as if I'm writing the email from scratch. That was 6 days ago.

Come on man guys, this is just unacceptable.