Call centre saved the day

<p>In December I bought foundation, but in the holiday rush, grab the wrong tone colour. This I only noticed when my current foundation was finished. I didnt open the incorrect foundation and took it to Clicks in Bellville to swop for the right tone colour. The manager there, Ghayied Arendse refused to assist me. He also opened the sealed foundation and then stated I must go to Tygervalley as they anyway do not have the tone I was looking for. I informed him that he broke the seal and that no other branch will accept an open foundation, let alone swop it. I didnt care, and refused to assist me futher. I then contacted the call centre, where I spoke to Ashley. I informed him of my problem, and he said he first has to speak to the manager at Bellville Clicks, Ghayied, and will then contact me back. Within 5 minutes, Ashley phoned me back, confirmed what I stated (that the manager broke the seal) and also phoned around to various branches to see if he could locate my correct tone. He then phoned that branch, gave them my details and arranged with them that they will swop the foundation. He went above and beyond to assist me. He turned a fustrating situation into a pleasent outcome. Well done Clicks! Now please train your shop managers to have the same customer service etiquette as your call centre.</p>