BUL**** / EMBARESSED / TREATED LIKE A ******** - Clicks - Cresta Shopping centre

To whom this may concern. I’m completely traumatized by the way I was just treated by security instore, Clicks, Cresta Shopping centre

TREATED LIKE A ******** / BUL**** / EMBARRASSED I wanted to buy in-soles with arch support, there were 2 x options available, Airr Ultra Sport (1 hole over the heal in packaging) Air Plus (2 holes in packaging) There were holes in the packaging on the heals, 1 brand only had on 1 hole mid foot – NONE BY ARCH SUPPORT. None of the options had a hole to feel the arch support, so I opened the packaging to see which one was more suitable for my unique requirement, being an older gentle man 57 years , I require the correct support. While assessing the best of the two options I was approached by a security guard that told me I damaged the insoles, I indicated that I could not assess the creativeness of the insoles based on the explanation on the packaging. In an aggressive manner he told me that I was not intitled to open the packaging. No-where were there any notice up saying that items may not be opened. The inner soles did not have sufficient arch support and I left if behind on the shelf. Then more security guards approached me saying that I cannot damage the goods. I re-explained it to the guards and left the shop. Then they called 2 x security with rifles & roughly another 2 to apprehend me to have me arrested, me an old man I’m so traumatized, I cant recall the exact number of security. People looked by and wanted to know what was going on, my partner told them what had transpired. I did not take anything from the shop, did not ***** anything. My understanding from the consumer protection act is that I can return things and have 7 days after I bought it. I never wore the soles, only felt it with my finger. I was surrounded by roughly 6 security bullying me into a back office. They told me if I’m not going to buy the items I was going to be arrested for opening the packaging. I have never heard of such nonsense, being arrested for opening packaging, can someone please revert back to me, alternatively I will have to escalate this to consumer protection, socials media, etc. I feel this could have been dealt in a more professional and passive manner. I feel that severe action should be taken against the security, and to have security with rifles, apprehend me outside the shop / consumers being scared. This is completely unacceptable. I would like all security that caused me the trauma to publicly apologies for the trauma that have caused me. They should in my opinion pay and refund me for the stress and havoc caused.

Please provide feedback how this will be dealt with? Invoice details: Time 11h47 R199.00 & R210.00 No invoice number on the slip Best regards Martin