broken devices

Hi Peter,

2nd time clicks disappoints. I recently bought a straightener and wand for my wife. was an online order and was delivered to my local Clicks store. the problem is that when my wife used it for the first time it over heated and now displays an error and her was not even done. I went on their site and used the online complaint form and have still not got any reply.

ordered the 29 Jan received 8 days later and used it that very weekend. I completed the online form again and still nothing. I do consider the slow flow due to the pandemic but I do not believe it can take 4 days 3 if Saturday is eliminated for contact or a reply.

Can you help?