Brilliant service

<p>I recently went to Clicks in Greenacres to get the meds described on a script that had been uploaded in Rondebosch.</p> <p>I explained to Nelson how I have 2 accounts (another long story) but that the script should be on the one name. Nelson could not find it even when he double checked both accounts and calling Rondebosch. He called Janette to assist. She managed to get them to send her a screen shot of the script which had not loaded onto the computer system that is meant to access scripts from any Clicks. She did this in order to make sure I had my medication timeously, rather than having the IT issue resolved before I could get my items. Janette also said she would get IT to merge my two accounts – something we had tried in the past to do in Cape Town, with no success (in their defense, it may not have been possible at that time)</p> <p>Janette then followed up with a phone call the next day to inform me that she had just been informed that my accounts had been merged.</p> <p>I cannot remember receiving customer service of this caliber in a long time.</p> <p>Thank you Janette and Nelson!</p>