Big struggle to get proper help from Clicks Customer Service, questions not answered

Yesterday I had sent a long complaint email to Clicks Customer Service via email only to have half my concerns addressed in an email from Lyle York that had not even been spell checked. I am trying to purchase the below Clicks items at my local store with my RCS card:

Expand-A-Belt Carriwell 1 x R 149

Preggy Belly Bando White Size 1 Carriwell 1 x R 169

Preggy Belly Bando Black Size 1 Carriwell 1 x R 165

Lyle tells me that I can only order those items online with a Visa or a Mastercard. Why are you not willing to make a plan for me once off? All that Clicks Beacon Bay have to do is take it into their stock and I pay for it, sorted. I do not wish to pay via Visa nor Mastercard. RCS say that Clicks accept my card so when are you not willing to help me? Additionally, a digital Clicks ClubCard has been created for me yet no explanation as to how I can get the actual physical card and no offer to send it to me either.