Beware of incompetence by Clicks

After I swiped my card for a purches loadsheding started, the transaction was already done but the slip was outstanding, I have already received my banks sms that the money was paid. The clark said that he must just go switch on the UPS(Who in SA have a UPS and only connect it after the power goes off.... HELLO) and wait for the computers to restart and the slip to print, trusting them I waited but no slip. The transaction was repeated on the till and again charged to my account, with confirming sms and slip, the clark said not to worry the transaction will be reversed....

2 days later nothing. Went to the store and the only answer was that. Are you sure and can you prove it with your bank statement. So off I went to to stand in the bank queue. Back to the store now they have to mail it to the EFT department, someone will contact me..... 2days later back at the store. 'Sorry no feedback' now at the store they phoned the EFT department and I spoke to them 'your money will be in tomorrow........' 3 days later I went back and ask. 'yes we have received the email and you can get your money back'

I was standing at the counter for 1:05 hours after they have collected all the items that was on my slip rang them up one by one, reversed the transaction and payed me out... The thing is i was told every time they will get back to me, but they don't not the shop not the customer care not the EFT department. Clicks have wasted about 4 hours of my time. Parking money every time and the embarrassment to stand at the counter for more than an hour. Sorry Clicks you won't see me again, even if this mean I must pay more. I will tell everyone I can to do the same....