Beware of Clicks Online - No delivery and no customer service

I have ordered essential items online on 28 June (2020) from Clicks. I received a dispatch notice 1 July 2020 with a tracking number. When I waited a day or two I tracked the order and noted that they are unable to deliver due to incorrect address. I have emailed Clicks several times during the month (July 2020) with the issue that my delivery address was incorrect on their invoice/delivery, although my address is correct on their app. I have received general responses from their self-generating emails. I did receive a reference number, but no one contacted me. I then decided to contact Clicks via Facebook messenger to see if I can get hold of someone to help. Although they did respond professionally and timeously and forwarded my request to the Online team - division, they failed to follow-up. Again, I sent another message to the Facebook team, which stated that I still did not receive any response from the online team and no one has helped me resolve the issue. And again they promised to forward my complaint to the Online team division. The following day, the online team did respond (via email) and indicated that they will contact the Johannesburg warehouse but according to them the order was delivered. I waited a few days to hear from them, and then emailed them stating that I did not receive my order since my address was incorrect in the first place. Since then they did not respond, so I have emailed the Facebook team again. The same happened that they forwarded my complaint to their online team. Up to this date (29 July), no response yet. I have tried my best and cannot go on like this anymore.

All I want is a refund so that I can buy the essential items from somewhere else. I have already approached the Consumer Complaints Commission.

I just want to warn other consumers, do not order from Clicks online. Regards, Mandi