Be wary of the buy prepaid services

I will not be making use of the buy prepaid services on the Clicks app again. I purchased electricity on the 26th of November as I was about to run low / the meter would have started beeping. My payment was taken, however the transaction was unsuccessful. I received an email from their Customer Service to say they would continue to work on the issue. I followed up on the 28th of November, and I was told they would escalate the query. I followed up again on the 30th of November and received the following options as a resolution; option 1 be refunded in 17-20 working days, option 2 be refunded in cash back rewards within 24 hours, option 3 have the token for electricity issued. Firstly, who in this economy can afford to wait for R 1 200.00 to be refunded in 17-20 working days? Secondly, there is a reason that ones purchases electricity so clearly they need it. I do understand that things happen, however there is a way in which these situations should be handled. Shocking after sale services