Be careful using their online platform

On the 04/11/2025 I placed an online order. The quantity was 4 items of the same product.The items came from 2 different stores as Received 2 different tracking numbers.On the 09/12/2025 I collected half of my of my parcel.A couple of days after collecting half of my parcel I received a message online that they are unable to supply me with the product listed and will be crediting the amount to my clubcard.

Today the 25/12/2025 I went to the store and asked if I could withdraw the amount showing on my my clubcard which I was credited.I was told no,that it could only be used for instore or online purchases.

I was planning on using the money for the same product elsewhere that was on promotion. This is the first and last time I'll be using their online platform as I'm forced to use the credited amount of R300 online or instore instead of being reimbursed for products that could not be delivered.Imagine this was a big order of R3000 and being told you have to spend it instore or online,no cash refunds sir/madam.That perfect gift you purchased for a birthday present,married couple,mothers/ father's day or Christmas gift online could lead to a disastrous results that might make you spend extra money elsewhere as it's impossible to to get your hard earned cash back

I believe a customer should have the option of funds being reimbursed straight to their bank account or withdrawn at the till points. By the time you'll be reading this,you would probably already be experiencing the same problem.