Bad service & Treatment

am writing to formally complain about the refusal of your staff at the ladybrand Clicks branch to exchange or refund a faulty kettle.

On the 05 of February 2026, I returned the product to your store because it was defective. However, the Store Manager refused my request for an exchange or refund citing it is not damaged.

If I remember correctly clicks Manager does not work at safeway so he does not have the expertise to check the safeway appliances to make sure it is still in good working condition . We waited almost 30 minutes for the store manager to check the kettle for leaks. This is not the service we expect from a Clicks manager.

Umder Section 56 of the Consumer Protection Act( CPA), I am entitled to return defective goods within six months of purchase for a repair, replacement, or refund at my ðiscretion, not the store's. This right applies regardless of whether the product has been used or if the original packaging is missing, provided it has not misused.

I request that you honor my rights under the CPA and provide feedback.

If I do not receive a satisfactory response. I will be forced to escalate this matter to the Consumer Goods and Services Ombud CGSO or the National Consumer Commission.