Bad Service - Re: Complaint on Service - Order Confirmation ***

I placed an order for 3 items on Friday 25th October 2019, prior to checkout on the web-page, Clicks had an option of an express delivery (24 hours) (this was free of charge due to my purchase amount being more than R400. Monday the 28th October, I still have not received the items that was ordered. I called customer service at Clicks and spoke to Mogamet, he advised that the order should be out for delivery. I requested the courier's details and spoke to Barbara who in turn advised she will get her manager Octavia to call me. Octavia calls me 2 hours later and advised that they only received the goods on Sunday and had no time to package it and send it out on delivery on Monday. My frustration is that why did Clicks offer such an option online of they cant deliver. I even called again yesterday after, left a complaint with another consultant Palesa and was given a reference number and 2 days later still no response from Clicks. I Called Dawn Wing again today at 13:00pm ,spoke to Kyle and he advised Octavia (***) is busy on a call, he assisted to track the parcel and call the driver. Goods was only delivered few minutes after 1:05 pm. To me this is unacceptable and completely bad service from CLICKS as well as Dawn wing!