Bad service or skeleton staff?

Buying goods online at clicks is as good as sending your money into cyber space. Then, attempting to get any feedback via their service department (email or telecom) is another mission. To date, I still haven’t managed to get any solid response as to where my parcel is or what the reason for the delay is. Not one person can provide me with any feedback other than :”Wait another 48 hours for someone to get back to you”. Which still hasn’t occurred. *Purchase online at your own risk should be a disclaimer on their website in bold.