Bad Service from Clicks Pharmacy (Zero Stars!)

One day before an overseas trip, I tried to collect my chronic medication from Clicks Pharmacy Brigh****er Commons. There was an item which would not be reimbursed by Discovery Health as it was too early. I could collect this medication only on 8/9. Problem I'm back only on the 18th! One of the pharmacist (assistants?) had suggested during a previous consultation that I collect the item just before the trip. The manager of the pharmacy would put it through to medical aid on the 8th. However, when I wanted to make use of this service the pharmacy assistant on duty- his name is Papi Hlongwane - refused to put the item through to Discovery. The manager - surprise, surprise - was not available either. I would have to purchase the medication at full cost which I didn't. This is not the first time that I experience bad customer service at Clicks Pharmacy. I'm considering even to change to different medical aid as Clicks the designated provider for my particular medical aid plan. J Liebing