Bad service from Clicks Head office and Thohoyandou Venda plaza

Poor service with Thohoyandou Venda plaza branch,i used scan to pay option on the 23December 2021 where they said it has declined,then she scanned again said it has declined again for the second time it was for an amount of R168 which I had to pay by cash.i was told that the is no slip and that it will reverse if not I must bring my bank statement for them to make a reversal which I told them to just write a letter for me indicating that it has declined on their side so that my bank will reverse I even told the manager which he said no need for that they will reverse on their side. So I submitted the bank statement on the 27 of December which on their side it shows that the sent it on the 29/12/2021 which the got a response on the 30/12/2021.i found it *********** as they should have done it the same day and provide me with feedback. What hurts me most is that they never bother themselves to give me feedback until the 17/01/2022 I wen to the branch and the manager ignored me he was busy talking to a relative which he even made her take off her mask in the shop.so I walked away then I called head office which they said they will give me feedback within 3days.then the branch call me on the 18 providing feedback of the won't reverse as the don't have that transaction on their side and that I must go to my bank for reversal which Capitec will charge me R80 for each transaction in total will be R160 because it's been a long time and the transactions has been processed. Now I called Clicks head office which they said they are excalating the matter until now I'm still waiting for their feedback from the 20/01/2202 until now. I found it very painful for such a bad service they are providing me.