Bad service from Clicks but then again what was I expecting

I know with the recent news Clicks must be used to negative reviews that I wonder if they will take my complaint seriously. I made an order online when they were running their 3 for 2 specials. I order for 730 to be precise, when they delivered my order was missing some items. After two weeks they sent an email to say that when they made deliveries some of the items i bought were out of stock. Leaving me to wonder how can an out of stock item be available to place to cart. When it wasn't available it, i couldn't place it in the cart. So i know when i bought it it had become available. Anyway they said on the email, they will load my club card with cashback or deposit it to my bank account to which i rep**** same time and said to them, they mustn't load the money back I will wait for my missing items because they had stock of them. They sent me that email on the last day of specials. And i responded to them same time i received their email to say that if they decide on the refund then they must load it same time so i can.buy my items and not miss out on the specials since it was last day and they decided to inform me of the situation late at night. After a few days not seeing the cash back in my account, i called them with my airtime and they kept me holding for 30 minutes or so and the lady i spoke to dropped the call after waisting my airtime and then i made another call and then they did the same thing after holding a call from a cellphone to a landline you can imagine how much money i had lost and still not be helped. Today when i go to check my account they have loaded the cash back and the special is finished. They didn't respond to my emails and didn't help me when i used my hard earned money to buy airtime to fix the mistake they had made. Now i have cashback on my club card but no items i had taken my time to buy in time because of their incompetence. I am so ****** of my time my airtime and i have lost out on the special. I am so ****ed off Clicks. It does seem like at this point we can't expect anything descent from your service. I want those items i bought and i want them at that 3 for 2 special. I will not be taking onto your problems. This is ****ing me off because I can clearly see it was done on purpose. I want the items i bought. Take the money i had paid because you loaded it back when it suited you. If your intention is to **** customers off, you are winning i give that to you.