Bad service from clicks

Hi im Queen I went to clicks at trade roude mall to exchange a microwave that i received as a present since it was not warming up the food anymore, i got a cashier nicely at first, she did everything that needed to be done and checked the microwave for me only to find that they didnt have on stock, so i asked for refind so that i can buy it somewhere else since i can not carry it around because im using a public transport. She agreed and gave me the money back, then i asked for my receipt back because there is more things on the slip with the guarantee that were also bought, she went to the office to copy the receipt and called some other lady by the name of Ms Modiba and said there is a change of things now, she didnt see that there is staff discount on the slip so now they cant refund me nor exchange, i need to take that microwave back to the person that bought it because if there is a clubcard swiped then they cant exchange with the person being present. They took the money back and gave me back the microwave that is not working despite me telling them that i have moved from the place were i use to stay and not sure if i go back to that place i will still find the lady that bought for me. Ms Mabida said to me then i need to go back to eyethu mall, so that they can fix that problem for me since the microwave was bought there. I have never received such a bad service like that one, because i used to have a clicks clubcard and i know that they can punch the clubcard number manually if you dont have the card with you. Ms Mabida told me that my receipt has some ***** she cant help me, so now im stuck with a microwave that is not working and its only 3 months im using that microwave. Im very disappointed with clicks service.

Sad Queen Dhlamini