Bad service

Good morning

The points to be outlined in my complain are as follows:

1.Black on Black service. 2.Phone Manners. 3.Employee Duties.

1.Black on Black Services.

Its sad that when our African people are being served either face to face or telephonically , the disrespect and the lack of professionalism from clicks Employee is bad.( I went to Clicks Golden walk Germiston yesterday 2025/01/30 to get self medication over the counter , i:e Benelin 4flue,Allegex and Adcodoll .

The Discovery website or portal was offline and unfortunately the Lady who was assisting me in the store couldn't proceeds that is not her problem it was a system failure , the issue is when I went to Dischem to buy the medication the system indicated that I just bought the same medication on the same day, meaning Clicks transaction is reflecting on the as a processed transaction, I personally phoned Clicks Golden Walk to tell them to cancel the transaction on their side so that I can buy at Dischem, to my surprised the lady there Winnie indicated that the transaction was cancelled on their side and I then told her the system say the transaction is existing, then she said to me then Dischem employees must call Discovery to cancel the transaction, then it was then I realise that the employees fail to understand their processes and procedure especially their operational manual is non-existence or they just blatantly refusing to assist clients to their satisfaction.

2.Phone manners

In the mist of our phone conversation with one of the ladies either Winnie or Mahlako as I was complaining to them , regarding the transaction that is existing on my profile , the lady said to me " RE NA LE LINE, GO BUSY " meaning she has a long que and its busy .

Then after she dropped the phone on me, without us concluding the conversation, bear in mind already she said to me the transaction is cancelled and there is nothing she can do for me, remember I am sick I need medication ,and an employee at Click Golden Walk is refusing to give me service.

3.Employee Duties.

It sad when an employee does not know the duties of his work or refuses to implement the duties and responsibility that entails his job description.

For any cancellation of a financial transaction there must be an original receipts, the company that generated the receipts must be the company cancelling the transaction, and there will be information that is required such as practice number of the pharmacy or the pharmacist such information must be presented by the company that generated the transaction.

It was indicated by the clicks Golden walk pharmacy department that Dischem must cancel the receipts how? I don't know as Dischem did not have any information regarding the processing of the invoice to LA Health Discovery.

Both Mahlako and Winnie failed me as employees of Clicks and that means clicks in general failed me , I was assisted by the Dischem gentlemen who then decided to issue under my wife profile the medication I needed, but as for clicks I am deeply disappointed with their behaviour especially the phone incidents and the lack of understanding of cancellation of any receipts.

SEMPHOTHOKGO. B MANTJANE

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