BAD SERVICE EXPERIENCE

Good day

I would like to formally express my disappointment regarding the service I received at Clicks Thorntree in Soshanguve.

On Monday, later in the day, I visited the store and experienced poor service as I was sent from one till to another without any clear explanation. Today, I returned, and unfortunately the situation was even worse. There were only two cashiers at the tills, with one assisting cash-only customers. The queue was extremely long, and honestly, very few people still carry cash nowadays.

I approached the manager for assistance, but she brushed me off without offering any formal apology, which left me feeling disrespected and undervalued as a customer.

Why are customers being treated this way, especially during month-end and Black Friday week, when the store should be adequately staffed? This level of service is unacceptable, and I am sincerely disappointed.

I hope this matter will be addressed urgently