Bad service Clicks pharmacy Bassonia

I just had such a bad experience at Clicks pharmacy Bassonia. My wife was there earlier today to request the repeat of our monthly scripts. The que was unacceptably long so she left it and came home. She then phoned in to arrange for the preperation of our scripts for collection later today. I went to collect the scripts at around 17:30. Again there was a significant que, but I went ahead to the collections counter. There was a gent before me but it took quite a while for him to be helped. After about 20 minutes, one of the pharmacy assistants told me to get in the que as they only help the customers from there..

I was not happy as this is never the case at any other Clicks pharmacy and complained to the Clicks Bassonia manager. She said she would address the issue with the pharmacy manager. The pharmacy manager, Ester Theinissen then called me to give me my packets of pills as ordered earlier today. She was very unresponsive when I complained to her and refused to give me the name of the regional manager. Did not like the tone of my voice. Really???

Not at any Clicks pharmacy have we experienced this level of bad service before. We have been collecting scripts this way for 30+ years. To also not be able to complain is a joke..!

Well thank you for all the years of service Clicks.. but I will submit my next scripts at Dischem!!

If you are at all thinking of using Clicks pharmacy Bassonia - rather not!! There is a Dischem around the corner in Meyersdal or at Bassonia Crossing.