DS
Dianne S

1 reviews | Active since Mar 2015

05 Mar 2015, 14:22

BAD SERVICE - CLICKS LAMBTON

I stood in the queue on 4/3/2015 for 45minutes to get my script. When I arrived at the counter I was told they would not be able to dispense my medication as the Pharmacist was not on duty and they had to close up. They had been serving people, then all of a sudden it had to stop? There was a queue of very unhappy customers behind me waiting. Why did they not say beforehand. How can the responsible person leave without a stand-in.<br> The service at this particular store need to be addressed.

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Replies (1)
Clicks
Clicks's reply24 Mar 2015, 16:30
Official
Hello diannescott63,

At Clicks, we regard all complaints and comments from our customers in a very serious light, and we actively use this information to improve the quality of our products and service.

We will be contacting you in order to investigate and resolve your complaint.

We sincerely apologise for any inconvenience caused and thank you for your patience and loyal custom in this regard.

Warm Regards

Social Media Team RA
0860 CLICKS (***) | ***| http://www.clicks.co.za