Bad Service, Bad Attitude

This was my third visit in a week - It took 30 minutes to dispense and pay for some eye drops at 12:30pm yesterday. The pharmacists were very helpful, but the system they have to work with does not provide a good customer experience. Dischem dispenses medicine in half the time.<br> <br> My real gripe is that when I arrived at the till points to pay (infant in tow), there were only 2 cashiers assisting customers. When I got to the front of the queue, I approached a supervisor to complain about the lack of staff on duty. The supervisor (and the 2 staff members who were with her huddling over a till point) did not even look up to hear my complaint. I then proceeded to one of the two cashiers who were on duty and requested to speak with the Manageress (there were 10 customers in the queue at this point). The Manageress called the Clicks call centre for me to log my complaint (I asked to speak with her line manager, not the call centre). I have not heard back from Clicks as yet. I'm perturbed at the poor attitude / lack of customer care provided by Clicks. I wish Dischem had a branch near my home in Gardens Cape Town - they know how to treat their customers.